Certificate Course in Housekeeping
Certificate Course in Housekeeping
- Duration : 6 Months
- Days : M T W T F S
- Eligibility : 10th Pass
- Introduction to Housekeeping
- Importance & Functions of Housekeeping
- Housekeeping Areas – Front of the House, Back of the House, Guest Rooms, Public Areas, Maids Room, Indoor and Outdoor Areas.
- Layout of Housekeeping Department, Factors to Be Considered While Planning the Layout of the Department, Explanation of All Different Areas in Detail within the Layout.
- The Role of Housekeeping in Hospitality Operation
- Role of Housekeeping in Guest Satisfaction and Repeat Business
- Coordination with Other Departments of the Hotel – Front Office, Maintenance, F&B Service, Kitchen, Security, Stores & Purchase, HRD, Accounts, Sales and Marketing, and Laundry
- Organization Chart of the Housekeeping Department
- Hierarchy in Small, Medium, Large, and Chain Hotels
- Identifying Housekeeping Responsibilities
- Personality Traits of Housekeeping
- Management Personnel
- Duties and Responsibilities of Housekeeping Staff
- The Professional Housekeeper
- Cleaning Organization
- Standard Principles of Cleaning
- Hygiene and Safety Factors in Cleaning
- Methods of Organizing Cleaning
- Frequency of Cleaning – Daily, Periodic, Special
- Design Features That Simplify Cleaning
- Cleaning Agents
- Classification, Use, Care, Storage, and Issuing Procedures
- General Criteria for Selection
- Distribution and Control
- Polishes
- Use of Eco-friendly Products in Housekeeping
- Housekeeping Equipment and Inventories
- Cleaning Equipment
- Cleaning Agents
- Guest Supplies
- Linen
- Uniforms
- Theory Assessment
- Practical Assessment
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